407

Curs MOC 10982: Supporting and Troubleshooting Windows 10

Durata: 40 ore/ 5 zile

Pretul include:

Suportul de curs oficial Microsoft in format electronic, masa de pranz, coffee break, diploma Microsoft recunoscuta international.

Prezentare curs:

About this course:

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience profile:

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:
  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

At course completion:

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Cunostinte prealabile:

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

Agenda curs:

Module 1: Implementing a Troubleshooting Methodology

Module 2: Troubleshooting Startup Issues

Module 3: Troubleshooting Hardware and Device Drivers

Module 4: Troubleshooting Remote Computers

Module 5: Resolving Issues with Network Connectivity Issues

Module 6: Troubleshooting Group Policy

Module 7: Troubleshooting User Settings

Module 8: Troubleshooting Remote Connectivity

Module 9: Troubleshooting Resource Access Within a Domain

Module 10: Troubleshooting Resource Access for Clients That Are Not Domain Members

Module 11: Troubleshooting Applications

Module 12: Maintaining Windows 10

Module 13: Recovering Data and Operating System

Bonus: Un voucher de 10% discount pentru al 2 lea curs achizitionat

Discount de volum:

• 7-8 participanti/ grupa - 5 % discount la pretul de lista

• 9-10 participanti/ grupa - 10 % discount la pretul de lista

• >10 participanti/ grupa - pretul se negociaza

Diploma obtinuta: Certificat Microsoft recunoscut international

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