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ITIL FOUNDATION Course

ITIL Foundation Course-Authorized People Cert

Organizational period: 17.09.2018-19.09.2018

Duration: 3 days/24 h (8 h/day).

Working hours: 09.00-17.00

Price list: 700 Euros/person + VAT.

The price includes: international certificate, official final exam course, lunch and coffee breaks.

PRO CERT is accredited PEOPLE MANAGEMENT for ITIL FOUNDATION course.

ITIL FOUNDATION course lasts 3 days and has included the FOUNDATION exam CERTIFICATES. This is a skill "Entry Level", lasts about an hour and takes place on the third day of the course.

Introduction: ITIL Foundation is a management course in IT, making it a global standard for ensuring the support of IT services.

COURSE OBJECTIVES: In the course the focus is on key concepts, principles and functions that enable the provision of IT services.

WHO SHOULD ATTEND: ITIL Foundation training is aimed at IT managers and employees who are involved in providing support and IT services.

The course is finalzeaza with a written examination after which we obtain certification: "FOUNDATION CERTIFICATE.

ITIL FOUNDATION COURSE BENEFITS :

Chasing and using management practices of IT services described in the ITIL FOUNDATION course, institutions have increased productivity and optimized costs. Adoption of ITIL IT service providers allows:

• Changing business;

• Optimizing the customer experience;

• Risk Management in accordance with business needs;

• continue Improvement of the activity of the organization.

ITIL Training Center Management standards-compliant Pro PEOPLE.

Also, after graduating from the course, Pro Consulting offers Management the implementation of ITIL.

ITIL FOUNDATION course provides the key to unlocking the value of your investment. It will support IT services in alignment with the strategy and objectives of your organization.

Course agenda:

Day 1

Service management as a practical

Service life cycle

Service Strategy

Service Design, part 1

ITIL Foundation exam sample no. 1 with explanations

Day 2

Service Design, part 2

Service Transition

ITIL Foundation exam sample no. 2 with explanations

Day 3

Service Operation

Continuous Service Improvement

The Course Summary

ITIL Foundation examination (exam)

MODEL ITIL FOUNDATION CERTIFICATE

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