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INTRA and interinstitutional communication in public entities

Intra and interinstitutional communication in public entities; Communication and public relations; public communication and media; Transparency of decision making and free access to information of public interest

Price:

Duration : 4 days (8 hours/day).

Programme: 09.00-17.00

Course Theme:

Communication in crisis situations;

– Barriers to institutional and interinstitutional communication and strategies to overcome them;

– Methods, techniques and communication tools in the public administration;

– Intrainstituțională communication methods and tools;

– Developing communication and relationship skills with beneficiaries of services offered to increase their satisfaction;

– Strategies working with the difficult target audience;

– Institutional communication and conflict mediation;

– Modern public communication tools – social media and its benefits for public institutions;

– Good practices and efficient communication techniques in public institutions;

– Decision-making transparency (Law No. 52/2003);

– Legal principles promoted at the level of communication with citizens;

– Free access to information of public interest. Responsibilities and limits in providing information of public interest (Law 544/2001);

– Communication and public consultation procedures;

– Stimulating citizen participation in public decision-making processes through free access to public information and decision-making transparency.

– Models of best practices in the application of laws 52/2003 and 544/2001

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