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CRISIS MANAGEMENT COURSE MANAGEMENT AND CONFLICT

CRISIS MANAGEMENT Course MANAGEMENT And Conflict

Duration of course: 2 days
INTRODUCTION
What are you thoughts come to mind when you think of a crisis or conflict? Hard to believe that the first thought of the response is one of joy ... Most of the times the wrong crises handled significant prejudicial and most often do not seek alternative solutions to the problems as part of the organization that led to the crisis.
And for the people are the most important part of the organizations, this course is addressed to them. So people with management functions who need to resolve conflicts within the team but also to those who need to overcome personal crises or team they belong and discover the positive effects of conflicts and of processes solving them.

OBJECTIVES
The course aims to develop skills and expertise that helps in understanding and coping with crises and conflicts within organizations. This development program competencies will help you to:

  • Understand the mechanisms and causes of crises and conflicts generating;
  • Manage crises and conflict situations that may occur in the relationship with colleagues, subordinates, bosses, suppliers or clients;
  • Understand the causes of negative and destructive behaviors and tools that we have at hand in order to turn them into professional behaviors, assertive and positive;
  • Developing communication skills useful in prevention, management, mediation or negotiation of conflicts.

METHODOLOGY
This program is based on individual identification activities of their own styles in the event of a conflict and then more collaborative activities in small groups followed by plenary discussions on the results of the team. The program also provides interactive exercises and case studies, each culminating in a session with the conclusions of the Group and individual skills development in that session. All these conclusions may form the basis of a plan for the development of individual skills which can be a very useful tool for managers to establish and verify the actions to be taken after completion of the program.

TO WHOM IT IS ADDRESSED
Managers who want to improve their skills for crisis management and conflict resolution, the first improvement in the decision-making process of the communication group and a framework of open and honest communication between all team members.
Execution staff who consume a lot of time and energy in resolving conflicts are not always carried out.

AGENDA
Session 1: BREAKING the ICE
The opening of the course. Presentation of the participants and trainers. Expectations and fears. Presentation of the objectives of the course.
The difference between crisis and conflict. Stages of conflict development

Session 2: DEFINING and UNDERSTANDING the CRISIS and conflict
By the end of this session, participants will:

  • Understand and identify the sources of conflicts and crises
  • To understand the stages of conflict
  • Be able to identify personal style of addressing conflicts

Session 3: POWER and POSITION
By the end of this session, participants will:

  • Understand the map and identify types of power power found in a crisis or conflict
  • Understanding one's own position in the conflicts with colleagues from various hierarchical levels
  • Solutions based on the types of power for conflict management

Session 4: CRISIS PREVENTION and CONFLICT RESOLUTION
By the end of this session, participants will:

  • Understand and use empathy and assertiveness to avoid with assault
  • To identify and practice the right way to provide negative feedaback
  • To understand the importance and relevance feedback positively

Session 5: conflict resolution TECHNIQUES (I)
By the end of this session, participants will be able to understand and apply the techniques of conflict resolution, using the strategies presented.

  • Minimum efficiency: persuasion, coalitiile, constraint. ..
  • Medium efficiency: calls, mediation, confrontations

Session 6: conflict resolution TECHNIQUES (II)
By the end of this session, participants will be able to understand and apply the techniques of conflict resolution, using the strategies presented.

  • For maximum efficiency: identify common objectives, integrative, negotiation restructuring tasks/organisational structure

Session 7: TYPES of MANAGERS and COLLEAGUES with CONFLICTING BEHAVIOR and WAYS of dealing with THEM
By the end of this session, participants will be able to:

  • identify types of managers and colleagues with conflicting conportament
  • to understand what is effective communication and how it can be used as a means of conflict resolution
  • to build and maintain good relationships with the people around

Session 8: RECAP and CONCLUDING LECTURE

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