Course Communication Techniques

Course Communication Techniques

Course Duration: 2 days
Communication between people is the ingredient of relationships that are established between them. Good communication leads to the consolidation of strong and lasting relationships, while a poor communication brings anger, frustration, and not a few times conflicts.
In professional life, as in personal, we meet different people with different values and concepts of life, with different expectations and perceţii, with different habits and beliefs. Not all of us are the same, and especially not all of us think alike, no matter how close we are to each other. This is where the charm of life comes from, but the problems in our lives.
The present course gives you a series of small communications secrets within a company that will help you consoldiarea easier professional relationships based on trust and mutual respect.
The course aims to develop skills and skills that help improve communication and increase team cohesion. This Management skills development program will help you develop:

  • Effective communication within the team;
  • A level of self-knowledge that allows you to easily adapt to any problematic situation you will face;
  • Cohesion within the team to enable the expected performance to be easily achieved.

This programme is based on collaborative activities in small groups and in plenary, as well as discussions and analyses in plenary on the results of the team. The programme also provides interactive exercises and case studies, each session ending with group and individual conclusions for the development of the skills practised in that session. All these conclusions can be the basis of a plan for the development of individual skills that can be a very useful tool for managers to establish and verify the actions to be taken after the programme is completed.
who is addressing
This programme is aimed at all those who want to improve their communication and create an open and honest communication system between all members of the team and the Organization as a whole.
Session 1: Breaking ice
Opening of the course. Presentation of participants and trainers. Training of labour protection. Expectations and fears. Presentation of the objectives of the course.
Session 2: General notions about the communication process
By the end of this session, participants will be able to:

  • Define the component elements of the communication process;
  • Identify the forms of communication and their characteristics;
  • To understand the role and importance of nonverbal language in the face-to-face communication.

Session 3: FEEDBACK and barriers in communication
By the end of this session, participants will:

  • Understand the importance of feedback and the types of feedback used in professional activity;
  • He could have identified the barriers to communication.

Session 4: Telephone communication
By the end of this session, participants will:

  • Understand the peculiarities of a telephone conversation;
  • Identify differences between phone conversation and face-to-face;
  • Define the rules of an effective telephone conversation;
  • Define the peculiarities of a communication via video-conference.

Session 5: Types of communicators. Types of meetings
By the end of this session, participants will:

  • Identify the 10 types of communicators and their characteristics;
  • Be able to define the types of meetings and define the characteristics of an effective meeting.

Session 6: Assertiveness IN communication. Active listening
By the end of this session, participants will:

  • Identify and differentiate passive, aggressive and assertive behaviors;
  • Understand the importance of active listening techniques;
  • Learn to eliminate personal barriers in obedience.

Session 7: Self-awareness and its role in communication
By the end of this session, participants will:

  • Understand the types of human behaviors and their role in building relationships within the team;
  • understands the role and importance of "daily masks" in building effective labour relations.

Session 8: General recapitulation of the course and evaluation of accumulated knowledge

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